Refund policy

We ship fresh, perishable fruit, so we handle issues differently from most stores. We do not accept returns. Instead, we stand behind every box with our Arrive Fresh Guarantee and Freshness Guarantee, and we make things right with a replacement, credit, or refund.

Arrive Fresh Guarantee

We know how much it matters that your fruit arrives fresh and ready to enjoy. If your fruit arrives damaged because of a shipping issue, a delay, or any other concern, our Arrive Fresh Guarantee has you covered. Reach out by phone, email, or chat as soon as you can, and we will take care of it. We stand by this promise because we believe in good, old-fashioned customer service.

Freshness Guarantee

We go the extra mile to send our produce at its best. If your fruit does not meet your expectations for quality or freshness, simply contact us. Our products are perishable, and we still stand behind the quality of every box we send.

Why we do not accept returns

Our products are fresh fruit and perishable roots. For food safety reasons, we cannot accept returns, and you do not need to ship anything back to us. If there is a problem, we resolve it with a replacement, credit, or refund.

What is covered

We offer refunds and replacements in these situations.

• Damaged fruit or roots, including damage from carrier mishandling

• Spoilage or damage caused by late delivery or improper handling by the carrier (UPS or FedEx)

• Missing items from your box

• Fruit that arrives in poor quality or not fresh

How to report an issue

Please contact us within 48 hours of delivery. Email hello@tropicalfruitbox.com with a photo of how the items arrived, or chat with our customer engagement team on our website. We review each case and resolve it with one of the following.

• A replacement of the affected item

• Credit toward your next box

• A partial or full refund to your original payment method

Resolutions are handled case by case. Refunds are processed within 3 to 5 days after we confirm the refund with you.

What is not covered

A few situations fall outside this policy.

• An incorrect address provided, or refusal of delivery, when the order was shipped according to our terms

• Spoilage or damage caused by not retrieving your order on the guaranteed delivery date

Order cancellations

You can cancel an order any time up to 2 days before its scheduled ship date. If your shipping address changes, please update it at least 2 days before the ship date so your box reaches you.

Exchanges

We do not offer exchanges. If there is a problem with your order, please use the damaged or incorrect order process above, and we will take care of it.

Gift cards

Digital e-gift cards are final sale. They cannot be refunded or returned.

Frequently asked questions

Do I need to send the fruit back?

No. You never return any items. We only need photos of how the items arrived.

How long do I have to report a problem?

Please contact us within 48 hours of delivery so we can resolve it quickly.

How are refunds issued?

We can offer a replacement, credit toward your next box, or a partial or full refund. Refunds are processed within 3 to 5 days after we confirm them.

Questions about your order?

We are here to help and make sure you are happy with your order. Reach us at hello@tropicalfruitbox.com or call (786) 758-4787.