Refund policy

Refund/Replacement Policy, Freshness Guarantee & Arrive Fresh Guarantee

We understand that legal details can be tedious, but our lawyer insists they’re necessary. So here’s everything you need to know about our refund, replacement, and freshness guarantees!

Return Policy
Due to the perishable nature of our products, we cannot accept returns. However, we do offer refunds and replacements under specific circumstances to ensure your satisfaction.

Covered Reasons:

• Damaged Fruits or Roots: If your items arrive damaged, even due to carrier mishandling, we’ll make it right.
• Late Delivery or Improper Handling by Carrier (UPS/FedEx): If your produce spoils or is damaged due to these issues, we’re here to help.
• Missing Items from Your Box: If something is missing from your order, let us know!

Please report any issues with your order within 24 hours of delivery by emailing hello@tropicalfruitbox.com with a photo or by chatting with our customer engagement representative on our website. Resolutions may include a replacement, credit towards your next box, or a partial/full refund on a case-by-case basis.

Arrive Fresh Guarantee
We know how crucial it is for your fruit to arrive fresh and delicious. If your fruit arrives damaged due to shipping issues, delays, or any other concerns, our Arrive Fresh Guarantee has you covered. Reach out to us by phone, email, or chat as soon as possible, and we’ll take care of it. We stand by this promise because we believe in offering good old-fashioned customer service.

Freshness Guarantee
We go the extra mile to ensure our produce is fresh. If, for any reason, your fruit does not meet your expectations in terms of quality and freshness, simply contact us. Although our products are perishable, we stand by our responsibility to provide a top-quality experience.

Order Cancellations
Orders can be canceled at any time up to 2 days prior to the shipping date. If you need to update your shipping address, please notify us 2 days in advance to ensure your order is correctly processed.

Reasons Not Covered Under Our Refund Policy:
-Incorrect Address Provided or Refusal of Delivery: Refunds are not available for orders where the address provided was incorrect or delivery was refused.
- Failure to Retrieve Order on the Guaranteed Delivery Date: If produce spoils due to delayed retrieval on your part, refunds are not covered.

For any questions or concerns, please reach out to us at hello@tropicalfruitbox.com or call us at (786)-758-4787. We’re here to help and make sure you’re happy with your order!